Service growth offset weak New Equipment profitability
Service revenue increased 11% year over year to $2.580B, with 9% organic growth led by 6% maintenance-and-repair growth and 24% modernization growth. In contrast, New Equipment revenue was essentially flat at $1.279B, while its operating profit fell $28M to $40M and its operating margin contracted to 3.1% from 5.3%, reflecting lower volume, unfavorable price and mix, and organizational costs.
Source: 10-Q Item 2 MD&A, pp.37-40